Refund Policy
A legal disclaimer
Refund Policy
Maison Brigadeiro
Effective Date: July 23th 2025
Because our products are handcrafted and perishable, all sales are final. We do not offer returns or refunds once an order has been confirmed and shipped.
Damaged or Incorrect Orders
We take great care in packaging and handling. However, if your order arrives damaged, melted, or incorrect, please contact us within 24 hours of delivery.
To qualify for a refund or replacement:
1. Email us at [info@maisonbrigadeiro.com]
2. Include your order number and clear photos of the product and packaging
3. Explain the issue briefly
After review, we may offer:
* A replacement shipment
* A partial refund
* A store credit (case by case)
No Refunds For:
* Change of mind after ordering
* Delays caused by the shipping carrier
* Incorrect address provided by the customer
* Products not stored properly after delivery
We appreciate your understanding and support of small-batch, artisanal production. If you have any questions, feel free to contact us.
Maison Brigadeiro reserves the right to update this policy at any time.